1. The Travel Plus must be activated through phone by calling the Concierge Service prior to its first use.

2. To validate the activation of your Travel Plus you need to register your name and last name as it appears on your government ID card. A valid email address as well as a valid landline and mobile phone are required to facilitate any necessary contact with you for paperwork or details related to your reservations.

3. Activating your Travel Plus will give you the right to use discounts according to the benefits or discounts that exist for each hotel.

4. Every time you make a reservation and the benefit is redeemed, this is deducted from the total benefits acquired with Travel Plus until it is depleted.

5. The method to apply the discounts to the payments of hotel nights is based on calculating the fare difference that exists between the cost of lodging on the hotel’s official website and the preferential rate of Travel Plus. This benefit will be deducted from the initial amount, which you have until it is depleted.

6. Travel Plus gives you the option to apply the benefit through the list of hotels that will be given by the Concierge through our exclusive telephone line or via email in accordance with the options available when you make your lodging request. It is not the responsibility of Travel Plus that any particular hotel be available, or not, at the time to presenting alternative accommodation following your request.

7. Your discounts may be applied as partial payment for reservations with an unrestricted number of nights or reservations, following the methodology detailed above in section 5.

8. Your Travel Plus will be valid for one year from the date of registration.

9. Accommodation is subject to availability and demand; and the hotel’s usage and management policies apply as established by them.

10. Full payment of stay is required at time of booking.

11. Once the reservation is guaranteed, it is under the regulations of the hotel and cancellation policies apply.

12. Travel Plus benefits may not be combined with other promotions and / or discounts, nor can they be redeemed for cash in whole or in part.

13. The benefits have no value outside of its usage in our reservation center. They are not valid for direct payment in any hotel, or any other reservation center.